WARRANTY/MAINTENANCE

We hope you enjoy your recent purchase and that it meets your expectations. We would like to provide you with some important maintenance instructions to ensure your product continues to perform optimally.

MPF Drum Filters
Standard warranty: 3 years
Extendable: +2 years extra warranty (after online registration via our website)
Total: up to 5 years warranty possible
!! For purchases before 2025: standard 2-year warranty

Ilex Drum Filters
Standard warranty: 2 years

Although your purchase is covered by a warranty for certain parts, it is important to emphasize that periodic maintenance is essential to maintaining long-term performance.

In this case we advise you to:

* Once a month (at least once a quarter) change or top up the oil in the engine gearbox. Regularly changing or adding oil will extend the life of your product and ensure it continues to function as intended. This simple maintenance ritual can help prevent potential problems and ensure reliability.

* The control will have to be checked for defects once every 3 years. Electronics can wear out or age over time, which can reduce performance or even cause malfunctions. By performing regular maintenance and replacing devices as necessary, you can ensure that your electronics remain reliable and functioning properly. We recommend conducting a professional inspection to identify and resolve any problems in a timely manner. This way you can continue to benefit from the latest technologies and maintain optimal performance.

* We recommend having the motor of your drum filter checked once every three years for possible defects. The motor is a crucial part of the filtration system and regular inspections can help identify and correct any problems in a timely manner. Additionally, we recommend considering engine replacement every five years, even if there are no immediate problems. By periodically renewing the motor, you can ensure the long-term reliability of your drum filter and prevent possible malfunctions. Our maintenance team is ready to support you in planning these checks and any replacements, so that you can continue to enjoy your filtration system worry-free.

* Regularly (at least once a month) lubricate the silicone seal of the drum with MPF Lubricant. By regularly lubricating the silicone seal, it remains supple and elastic, which extends the life and effectiveness of your drum filter. Please feel free to contact us for more information about maintaining your drum filter and obtaining the right lubricant for your seal. We are happy to help you ensure that your filtration system continues to function optimally.

* Check the float regularly. The float plays a crucial role in rinsing your drum filter. We therefore recommend replacing the float once every three years to ensure that your drum filter continues to function as intended. Regular checking and replacement of the float will help prevent possible malfunctions and contribute to trouble-free operation of your drum filter. Please feel free to contact us for more information about maintaining your drum filter and obtaining replacement parts if necessary. We are ready to support you in maintaining your filtration system for optimal operation.

* It is essential to always store the drum filter motor in a dry place. If the engine is exposed to wet/rainy conditions, it can cause serious damage and significantly shorten the life of the product. Make sure that a hood is always mounted over the engine so that rainwater has no chance of penetrating the engine. Ignoring this instruction may void the warranty on the drum filter.

If you have any further questions regarding the maintenance of your product, please do not hesitate to contact us. We are always ready to help you and answer any questions you may have.

Guarantee:

All our MPF drum filters come with a standard 3-year warranty + 2 years extra after registration. All our ilex drum filters come with a standard 2-year warranty. purchased in 2025.

If you purchased the product before 2025, the MPF and Ilex drum filters come with a standard 2-year warranty.

This means that any defects or malfunctions due to manufacturing errors or defective materials will be resolved quickly and free of charge. We stand behind the quality of our products and want to ensure that you have a satisfying experience with them.

However, we would like to clarify that while the products themselves are under warranty, the labor costs associated with any repairs or replacements are not included.

Maintenance team:

We have a dedicated maintenance team spread across the Netherlands and Belgium that specializes in the maintenance of drum filters. Whether you are in Amsterdam or Antwerp, our team is ready to ensure that your drum filter remains in optimal condition. Our experienced technicians are equipped with the right knowledge and tools to perform periodic maintenance, troubleshoot any problems and keep your filtration system running smoothly. Contact us today to schedule a maintenance appointment and keep your pond in top condition!

CONTACT

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ENG

Warranty MPF & Ilex Filter Systems

The warranty is a supplement to the statutory warranty obligations of the seller and does not affect those obligations. This warranty applies without prejudice to mandatory liability legislation, such as under the Product Liability Act, in cases of intent or gross negligence, or due to (fatal) injury or health damage caused by MPF or its representatives.

Warranty Overview:

MPF Drum Filters

    Standard warranty: 3 years

    Extendable: +2 years extra warranty (after online registration via our website)

    Total: up to 5 years warranty possible

    For purchases before 2025: standard 2-year warranty

Ilex Drum Filters

    Standard warranty: 2 years

Warranty Period:

The warranty starts on the date of purchase from an authorized dealer. The warranty period is not extended or renewed in the event of resale or a prior warranty claim.

What the Warranty Covers:

We guarantee that our drum filters will function properly under normal use and be free from material or manufacturing defects at the time of delivery. If the defect falls under the warranty, we reserve the right to:

    Repair the unit free of charge,

    Supply a replacement part free of charge,

    Or—if the product is no longer available—provide an equivalent alternative.

Note: The warranty only applies to defects in the original product. Costs for installation/removal, inspection, consequential damage, or indirect damage are not covered by the warranty.

Exclusions:

The warranty does not apply in case of damage caused by:

    Mechanical damage (drops, impacts, accidents),

    Force majeure (such as fire, frost, lightning strikes, flooding),

    Vandalism or misuse,    Installation or operating errors,    Insufficient or incorrect maintenance,    Self-performed repairs or modifications,    Wear parts and consumables (such as bearings, seals, sensors, filter foam),    Fragile parts such as glass or plastic subject to normal wear and tear.

Claiming Warranty:

To claim warranty, please send the following to MakoI Pond Filtration:

    The defective product or part,    A copy of the original purchase receipt,    A clear description of the issue,

    (If applicable) a copy of the registration confirmation for extended warranty.

Shipping costs and transport risk are the responsibility of the claimant.

This warranty is governed by Dutch law.